About The Author
James Mukoma is an industry expert in IT project management, IT events and service management. He is a certified ITIL and PRINCE2 practitioner and has strong abilities. He holds a degree in information technology from Jomo Kenyatta university and is currently pursuing a masters in computer systems.
James is ethusiastic about IT processes and ITIL best practices,iterested in governance trends and he is tuned through self study and research. He effectively pursues the objectives with high business awareness,negotiation,change and team management.
As a consultant, James offers his clients a complete spectrum of IT Infrastructure Services to help them build and manage a highly available, reliable IT infrastructure that is capable of meeting the dynamic needs of their businesses.
Service delivery framework coupled with the best in class tools ensures that customer Infrastructure is dependable and compliant with industry best practices. In accordance with the assessment and customer’s business needs, we deliver SLA based remote managed services based on ITIL framework.
His strategic initiatives enable customers to adopt new technologies like virtualization, cloud computing and new delivery models, which will provide them with economic and infrastructure advantages along with integrated tools to manage new configurations.